Our customers trust us to keep their data secure and confidential. We take security seriously and work constantly to ensure that trust is well-founded. Have questions? Feel free to reach out to us at firstname.lastname@example.org
Our services are hosted on the Salesforce Heroku platform. We opted for Heroku for a variety of reasons, including their industry-leading security and reliability. They maintain accreditations under ISO 27001, ISO 27018, PCI DSS Level 1 and publishes SOC1 Type 2 and SOC2 Type 2 reports. Heroku provides advanced network and operational security protections that are periodically reviewed as part of our vendor management processes. Learn more.
Our services are hosted on Amazon Web Services (AWS) infrastructure. We don’t host or run our own routers, load balancers, DNS servers or physical servers. Amazon data-centers feature 24-hour manned security, biometric access control, video surveillance, and physical locks. All systems, networked devices, and circuits are constantly monitored. AWS facilities are accredited under ISO 27001, SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II), PCI Level 1, FISMA Moderate and Sarbanes-Oxley (SOX). Learn more about AWS security.
USA or EU hosted – your choice
By default our customers are served from data-centers and data sub-processesors in the United States of America, with our primary services hosted in Northern Virginia. Enterprise customers are offered the option of an EU-hosted environment with our primary services and data-subprocessors located exclusively in EU member-state countries.
Encryption in transit – All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS). Our servers have been graded A+ by SSLLabs.
Encryption at rest – All our user data is encrypted using the battle-proofed AES256 encryption algorithm in our databases.
We aren’t in the business of handling or storing credit card numbers – your card details are directly captured and stored securely by Braintree (a PayPal company), our payments provider. Braintree is certiﬁed as PCI Level 1 compliant, and listed as a Visa® Global Compliant Provider and MasterCard® Compliant Provider (SDP). Learn more about Braintree security and compliance.
Application security monitoring
- We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.
- We use technologies to monitor exceptions, logs and detect anomalies in our applications.
- We collect and store comprehensive logs to provide an audit trail of our applications activity. Our logs are frequently reviewed by our security team to identify anomalies.
- We use Sqreen to monitor our applications. Security events are logged and notifications are sent in case of critical attacks to allow for fast remediation.
Application security protection
- We use a runtime protection system that identifies and blocks OWASP Top 10 and business logic attacks in real-time.
- We use security headers to protect our users from attacks. Our services have received an A grade from SecurityHeaders.io
- We use Sqreen to integrate security in our applications and protect our users from data breaches. It integrates protections against the most critical attack categories like SQL injections, cross-site scripting and adds security headers to our application. It blocks attacks in real-time and warns us when attackers start stressing our applications.
Our employees are trained on security incident response and are on call 24/7. Suspected security incidents, including logical and physical security breaches and other concerns should be immediately addressed to email@example.com and will be ticketed, tracked and resolved following our Incident Response Policy.
Enterprise customers can elect to be notified of any problems via email. Our hosting platform usually obviates the need for downtime when we make changes to our services. However, we will notify customers by email at least 24 hours in advance of any planned downtime.
Your privacy, protected
Data retention and removal
Business continuity and disaster recovery
We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. We capture a full backup of customer data every 12 hours. Backups are securely encrypted and stored for 30 days, at which point they are securely destroyed. We have established Business Continuity and Disaster Recovery plans and review them annually.
Single sign-on (SSO) via your SAML Identity Provider (IdP) is available for all TeamRetro customers.
Passwords – protected
TeamRetro passwords are stored salted and cryptographically hashed using the state-of-the-art bcrypt algorithm. TeamRetro enforces a minimum password complexity requirement using Dropbox’s ZXCVBN library, ensuring passwords are safely unguessable and unbreakable.
Users are required to verify their ownership of an email address via a link provided in an automated email prior to using for a TeamRetro account. All users must be authenticated prior to gaining access to customer data.
Account takeover protection
We protect our users against data breaches by monitoring and blocking brute force attacks.
We allow for 2-factor authentication via Google or your SAML IdP to protect against account takeover attacks.
Role-based access control
Advanced role-based access control (RBAC) is offered on all accounts.
Suspicious user behavior monitoring
We use Sqreen to monitor suspicious behaviors and react fast in case of account takeovers. It also protects customers against data theft by blocking credential stuffing or brute force attacks.
Our developers are required to follow our formally documented Application Security Policy, and follow security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:
- Developers participate in regular security training to learn about common vulnerabilities and threats
- We review our code for security vulnerabilities
- We regularly update our dependencies and make sure none of them has known vulnerabilities
- We use Static Application Security Testing (SAST) to detect basic security vulnerabilities in our codebase
- We use Dynamic Application Security Testing (DAST) to scan our applications
- By using Sqreen we can more efficiently remediate vulnerabilities that were triggered by security tests, audits or bug bounty programs. We are also warned when application components with known vulnerabilities are used in production (dependencies).
We periodically commission independent penetration testing, validating the security of the TeamRetro platform. We fix all high or critical issues within a maximum of 7 days.
An annual risk assessment is conducted to identify threats and vulnerabilities for TeamRetro systems. Mitigation strategies are developed based on the results of the risk assessment.
SERVER CONTAINERIZATION – TeamRetro uses OS containerization via Heroku to ensure that access toTeamRetro data and code is properly restricted. All TeamRetro services run on dedicated compute resources isolated in their own virtual network.
SERVER EPHEMERAL FILESYSTEMS – TeamRetro servers operate on an ephemeral filesystem, restored to a fresh copy of the most recently deployed code at minimum once per day, or every time a new version is deployed.
SYSTEM PATCHING – Platform-level patching (operating system, system libraries and services) of TeamRetro application and database servers is performed on an ongoing basis by Heroku. Further information.
APPLICATION PATCHING – Application patching (application libraries etc) is performed by TeamRetro on an ongoing basis.
COMPUTERS – All team assets (such as development laptops and desktops) utilize encrypted storage and are protected by up-to-date anti-virus software.
We maintain comprehensive logs of every transaction on the system; with specific logging for login attempts. Our logs are frequently reviewed by our security team to identify attempted unauthorized access.
Our team’s access
- Our employees and contractors sign a Non-Disclosure and Confidentiality Agreement to protect our customers sensitive information.
- Our employees and contractors are screened by a leading background checking service.
- The access level of each of our employees is determined by need, periodically reviewed and revoked if no longer necessary. We enforce multi-factor authentication for all critical TeamRetro systems.
- Two factor authentication is required for administration access.
We encourage everyone that practices responsible disclosure and comply with our policies and terms of service to participate in our bug bounty program. Please avoid automated testing and only perform security testing with your own data. Please do not disclose any information regarding the vulnerabilities until we fix them. Rewards are done at our discretion depending on the criticality of the vulnerability reported. Learn more about the TeamRetro bug bounty program
Third Party Vendors
TeamRetro makes use of a number of third-party vendors to enable a rich online experience.
|Heroku||Platform, database and backups||Privacy Security Status|
|Pusher||Real-time data synchronization||Privacy Security Status|
|Braintree Payments||Payment processing and subscriptions||Privacy Security Status|
|Amazon S3||Asset storage||Privacy Security Status|
|ImgIX||Asset resizing||Privacy Status|
|SendGrid||Transactional emails||Privacy Security Status|
|Sqreen||Application security||Privacy Security Status|